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On this page, you can find the answers to frequently asked questions.
If you can’t find the answer you’re looking for, don’t hesitate to contact us
1. Do you offer standard products as well as custom solutions?
Yes, we offer a curated range of ready-made luxury hospitality items, alongside fully customizable solutions tailored to your brand’s specifications.
2. What are your file setup requirements (bleed, resolution, etc.)?
3. Can you help with the design process?
Our in-house design team can assist with layouts, branding, material selection, and overall product presentation.
4. What materials do you offer?
We work with a wide range of premium materials, including specialty papers, leather, faux leather, wood, metal, acrylic, and many innovative sustainable options.
5. Do you offer reordering services or retain print files for repeat orders?
Yes, we securely store your artwork and production files to streamline future reorders or updates.
6. Do you provide samples?
We typically host in-house meetings at our showroom, where you can explore a wide variety of our products. We can send physical samples or a curated sample kit upon request to trusted partners within the hospitality industry. We do not supply samples through third-party agencies.
7. Can you accommodate rush orders?
Yes, expedited production is available for an additional fee. Please contact us to check availability and lead times.
1. What is your standard production lead time?
Production timelines typically range from 3–30 business days after final approval of production-ready files, depending on the product and order size.
2. Do you ship internationally?
Yes, we ship worldwide and offer a variety of courier options based on your location and delivery requirements.
3. What if there’s an issue with my order?
Please notify us within 5 business days of receiving your order. We are committed to resolving any errors or defects promptly and professionally.
1. Do you have a price list?
Due to the bespoke nature of our products, pricing is provided based on your specific requirements. Contact us for a tailored quote.
2. What payment methods do you accept?
We accept bank transfers, major credit cards, and PayPal. For large or recurring orders, credit terms may be available upon request.
3. Is there a minimum order quantity (MOQ)?
MOQ depends on the specific product. Many custom items start at 5–50 units, while others may require a minimum of 500–1,000 units.
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